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Podcast on "Corporate Management Strategies" -
Crisis Management

 
 



 

 
 


 

 
Mr T S Raghavan, former Chairman of Indian Bank in conversation with Mr K. Srinivasan talks about the various aspects of crisis management. Excerpts form his podcast:
 
           

 

 
  • When the problems have high dimensions, they become crisis;
  • We are responsible for creating crisis many times;
  • Crisis are internal and external and they can be foreseen'
  • When the Corporates  violate their own rules and regulations, crisis happen.   In Ramayana the major crisis of 'abduction  of Sita' happens , because of the violation of certain norms by Rama, Lakshmana and Sita. 
  • When the crisis happens, be quiet and take calm decisions.  Don't  get panicky;
  • When the crisis happens, confidence of the stakeholders should be protected.  Communicate transparently;
  • Communication should be clear and not complicated.  Guesses by stakeholders will create more complication;
  • To prevent crisis, senior level executives should anticipate the problems.  They should create rules and regulations to manage all types of situations.   At middle level and junior level, rules and regulations should be adhered to;
  • In the post crisis situation, reward and punishment system should be followed.  Persons, who helped to solve the crisis should be rewarded.  Persons, who did not involve themselves during crisis should be treated differently. 
Kindly listen to the podcast, by clicking the 'play' button of the flash player.  (11 minutes)
If you want to download the file in mp3 format to your desktop, kindly click here  (10 mb file)

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